Welcome to Doorstuff diaries, a new blog series where we discuss unusual customer requests, in today’s edition we have ‘The Disappearance of Jebron.’
The Disappearance of Jebron
‘We are looking to replace 2 of our door closers like for like, I have looked online but cannot find them anywhere. The door closers are from a brand called Jebron, but I am unsure what the model of the door closers are, could you help with this?’
This customer sent us an e-mail requesting 2 replacement door closers from a brand called Jebron but was unsure on the model of door closer currently installed. The first problem is that Jebron is no longer in manufacturing, but they been bought by another company, EXIDOR who sell the same products at a higher quality. The second problem is that we don’t know which model of door closer is required, so we ask customers to send us photos in order to identify this.
Our Solution
‘If you could send us over a couple of photos of the door closers you currently have installed, as well as a photo of both ends of the closer, we can identify a like for like replacement for you.
Please note that Jebron is no longer manufacturing door closers, and they have been taken over by another company called EXIDOR. We can still supply a like for like replacement as EXIDOR are selling the same products, which have just been upgraded for quality and longevity purposes.’
The customer then sent us the requested photos so that we could identify the model of door closer and quote them for two of these.
So, if you have any old Jebron products that need replacing and can’t find them online anywhere, this will be because they are no longer sold. You can send us an e-mail or give us a call for help if you need any Jebron items as we are still able to supply the same products under a different brand. To help us identify your Jebron closer, we will need photos of the front and both ends, as well as a measurement of the length of the body.
If you require any further information or have any other queries, please feel free to pop us an e-mail or give us a call, we are always happy to help.